FAQs

Why is my water bill so high? Your toilet may be leaking and you don’t hear it. The seals can get old and your toilet needs to refill itself but not so much that you hear it. It’s easy to check.

Put a couple drops of dark colored food coloring or dark colored soda in the back part of the toilet (the tank part). Do not flush. Wait 20 to 30 minutes. If the water in the bowl turns that color, you have a leaky toilet.

Why don't you send me a reminder to pay rather than the formal disconnection notice? If we haven’t received payment by the 20th of the month, we send out disconnection notices around the 25th. Sometimes there is a very short window from the payment due date and when we send out notices. For example, in February 2015, we have to print disconnection notices on Tuesday the 24th and start printing the next month’s bills 2 days later to get them in the mail by the end of February. These notices are the only “reminders” we send out and are sent to all customers with a delinquent (past due) balance at the time of printing. There's a lot of information we are required to send.

How much should my water bill be? It’s never good to compare bills with someone else as bills are based on YOUR usage. The standard monthly rate for all residential customers is $34.25 before any water usage. Things to consider are how many are in your household, guests, how often and how long you shower or bathe, watering the yard, how much laundry you do, age/efficiency of your appliances, etc…

An average person uses 200 cubic feet of water per month. Assuming a standard 5/8" water meter,  you can expect to pay: 1 person: $50.71; 2 persons $67.17; 3 persons $83.63; 4 persons $100.09. Additional charge for lawn meters.

Why did I get a late charge - I scheduled payment from my bank for the 20th? Your bank will create and mail us a paper check. The payment is not electronic. You need to allow time for bank processing and mailing.